Originally Posted by
Flying12345
Hertz stung me for €70 on a 10 day reservation at Dublin last week. There is absolutely no mention of this on my confirmation email which I have pasted below. Given the length of the terms and conditions, and the numerous references to if you have no TP or CDW you have to give the €5k deposit, I struggle to see how it is legal from them to withhold this detail from me, and there is no link to the CDW terms that are referenced in the messages above. There is no possible way I could have rented the car for the quoted price and I don’t see how I could possibly have foreseen it, even reading the confirmation email and terms extensively as I did.
Am I missing something in the terms from the email? I can’t find any mention or reference to read terms and conditions that would allow me to see the SLW charge. The email appears self contained unless you are under 25.
Is it worth me disputing with Amex?
Just because it doesn't show this in your confirmation email, doesn't mean that the term/condition/charge doesn't exist. While we agree that it would be both nice and fair to have displayed this information in your confirmation email, as per our previous post above, it is displayed when booking online:
Reliance on an external policy or eligible credit card for coverage will require documentation that this cover is applicable for the Republic of Ireland. As these products are limited, to protect against shortfall in cover a €7 per day Supplementary Liability Waiver (SLW) charge will apply.
See here -->
https://www.hertz.ie/rentacar/reserv...D=CDW&EOAG=DUB
As such, we doubt you'd have much luck with a credit card dispute with Amex.