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Thread: Improving organization in the Air Canada forum - suggestions and assistance solicited
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Old May 12, 2021 | 10:32 pm
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Adam Smith
Moderator, Air Canada; FlyerTalk Evangelist
 
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, Marriott Plat, Hilton Gold, Accor Gold
Posts: 18,943
To kick off the discussion, here are a few items for consideration that I've thought of:

  • We have a growing number of threads about certain aspects of Aeroplan 2.0, which is reducing the amount of traffic in the existing mega-thread, but are there any others that we're missing? Off the top of my head, a dedicated thread on family sharing, which hasn't seen much discussion yet? Is there use in a general thread on credit card benefits that are the same across the three card issuers, i.e. "I didn't get my rollover from my TD VIP card" belongs in the TD thread, but "if I cancel my black Aeroplan credit card on January 5 before my rollover SQM have posted, am I still entitled to them?" goes in the general CC benefits thread? Or is it too hard to parse those?

  • We have a bunch of massive threads (several thousand posts) on the forum for topics dating back many years. For example, the OP of the North America meal service thread dates from 2009. Some other airline forums on FT carve out annual threads, like we do with the lounge thread (or maybe less than annual but every few years). Would that make them more useful?

  • Are there any mega-threads other than the Aeroplan 2020 re-launch thread that should be split in to separate threads going forward?

  • Conversely, are there any topics on which we have multiple threads that are confusing and/or duplicative and should be merged?

  • How important is consistency over time in thread titles? For instance, the thread on bid upgrades has been titled "Question: Air Canada implements bidding for J upgrades" since was launched 4.5 years ago. The program has been up and running for several years, and now also includes PY. "Air Canada bid upgrade program" might be a more fitting title, but is there value in the familiarity of keeping the titles the same over time?

  • Are there any important threads that should be stickied to the top of the forum alongside the (hopefully soon revised) FAQ?

  • Wikis seem like a good solution to keeping information up to date in longer threads. But how often do people actually refer to them?
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