I was going to add "if they care to check" to my post above

A manager with whom I have a very good and fun rapport with at a property I frequent shocks even me sometimes with the comments he makes. "Hey you booked _____, I used to live by there!" (property on a different continent). "Hey! I saw _____ damaged your suitcase and then paid for your hotel transit to make up for it!" (property on a different continent). "Hey! I saw your booking and blocked off your favorite suite!". "Hey! You are making huge headway to LG from your spend this year!". They have access to so much detail if they want to see it.

On and on.