Originally Posted by
Matt4200
You can ask your concierge. But it comes down to a lot of factors such as will your concierge see your email in time, will they email the property or call them, will the property see the email, are they receptive to those requests.
We’re all giving best guesses here. But I would say if you see a Standard Suite available and you’re within the 24 hour mark you have a very good chance of getting that Suite. If they don’t proactively offer it just ask. It’s a published benefit so you’re not asking for something you’re not due.
It is not a published benefit to get a complementary suite upgrade confirmed in advance, even within 24 hours. If you want the suite confirmed before you check in, use a suite upgrade award.