Originally Posted by
lsquare
What
antonius66 said is true. My girlfriend booked a stay under her name. She checked in before me as I was stuck in the office. When I arrived, I asked the front desk to add my Hyatt number to the folio since I had status. My girlfriend used her credit card for the pre-authorized charge. At check-out, I paid for the bill with my Chase Hyatt credit card. After a few days, I still didn't get credit for that night. I contacted Hyatt and they said according to their records, someone else paid for my stay. I said that's not true. The receipt I got from the property even showed the last 4 digits of my credit card. I offered to send the receipt to prove that it was me who paid for the stay. The rep kindly said no need since it was just one night and offered to give me the credit as a one-time courtesy. She then reminded me to always pay for my stay if I want the EQN. I took issue with the last sentence as it implied that I was lying. I reminded her that I have proof with me. She followed up with an apology and did not mean to offend me.
Your issue is the front desk must not have changed out the Hyatt number, or done so incorrectly. People can cite T&Cs all day long but in my experience with over 100 nights this year and half of them paid by someone else, as long as room was initially booked in your name with your number attached there is no problem getting benefits and eqns. You can never rely on the front desk to change loyalty number.