Originally Posted by
somthee
I sent a missing stay request, was told the second stay is not eligible because I only booked and paid for the stay but my name was not on the reservation. What might have been the reason?
It's a frequent guest program, not one that rewards the people who pay the bills. But, here's the exact part of the Terms and Conditions that provides the reason:
"
2.1.d. Qualifying Stay. A “Stay" or “Qualifying Stay” means all consecutive nights a Member registers for, and personally pays and stays at any Participating Property, for which (i) the room is billed to the Member, or (ii) the guest room is direct billed to the company who has arranged payment for the Member’s stay that is not associated with a convention or group meeting."
Source: https://www.marriott.com/loyalty/terms/default.mi
Originally Posted by
somthee
I was there for check out and check in, I spent close to $1500 for 3 days and got nothing.
Nothing...unless you count the hotel room.
Originally Posted by
ckpeter
I will make no comment on the morality of the situation, but for your second reservation, did you actually book it under your account? And did your family somehow went to the front desk and told them that you weren't staying in the room, or removed your name from the reservation?
Otherwise, unless the hotel was tracking your by surveillance, given that you both checked in and checked out, I don't see how they would know that you are not staying in the room.
No hotel is conducting bed checks.
As someone who used to work in hotels, I'd guess that one of the people staying in the room lost a room key (or it got deactivated). When that person went to the Front Desk to resolve the issue, the staff asked some questions to verify identity. In that process, they discovered the fact that the OP wasn't staying at the hotel.