Originally Posted by
rylan
If you booked it through your account and your name was on the res which is what it sounds like, then the system should've given you credit.
The hotel has no way of knowing who else you were staying with or your whereabouts unless you actually told them that you're not staying there or your family members changed the name on the res while there.
We're talking about a government-mandated quarantine for arrivals to a country.
Maybe the government isn't really checking up, but it's complete nonsense to have the quarantined actual guests anonymous so the OP can get their points...
FWIW It probably also breaks the law for people supposedly doing quarantine to be meeting family members at a hotel who check-in on their behalf and then go home.