IC New Orleans

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes, sort of (we've stayed here many times)

Which room did you book and which upgrade did you receive?
Booked King Superior, received InterContinental Suite

How are the rooms?
Not one of the best suites or upgrades we have had at this hotel. The door to the suite opened into the bedroom with a half bath and the living area had the full bathroom. Just kind of an odd setup. Both rooms were pretty small compared to some of the other suites we've stayed in and this one did not have a balcony.
We asked for housekeeping on the second day of a 4 night stay and it didn't happen until the next day.

How is the exec. lounge?
N/A (closed several years ago).
The restaurant that serves breakfast was still closed because of Covid, so no free breakfast for RAs. They did have a grab and go breakfast available (eggs, bacon, potatoes, pastries) on Saturday and Sunday though but not free for RAs. They are giving RAs the $20 Ambassador F&B credit that could be used for the grab & go or in the gift shop for snacks/drinks.

Did you receive a welcome gift?
Nothing because of covid. Not even water in the room, but the front desk did give free water from the gift shop if requested.

How was the minibar?
Empty because of covid. Wine and beer were available for purchase at the front desk instead and they gave RAs $50 a day for that. Beers were only $5, too. One night I asked for wine and they only option available was prosecco.

What was good and what was bad?

-Good
- $5 beers from the front desk vs $9 from the mini bar
- ​​​​​​Location
-Bad
- No breakfast available for RAs and no compensation- No welcome gift- Housekeeping was tough to get even on request
- Not one of the best upgrades we've had at this hotel- Rooftop pool was closed (they said it's only open seasonally but we've stayed there in March when the pool has been open)
- No mini bar

Value for $ or Priority Club Points?
Yes

Would you return?
Yes, hopefully now that New Orleans has opened up more, the hotel will start getting closer to normal soon.