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Please post your Royal Ambassador Experiences 2021

Please post your Royal Ambassador Experiences 2021

Old Nov 7, 21, 8:19 pm
  #76  
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Join Date: Feb 1999
Location: Seat 1A, Juice pretty much everywhere, Mucci des Coins Exotiques
Posts: 34,263
Marseille

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes as always.

Which room did you book and which upgrade did you receive?
Booked normal room, received Prestige Harbor Suite. One night paid, one with free night award.

How are the rooms?
This is the suite I always get when with family. It is quite large and well furnished. Awesome views with huge windows you can leave open for the fresh sea air.

For some reason the mini-bar no longer has hard alcohol. But still has the nice Champagne.

How is the exec. lounge?
None

Breakfast is still quite good, served indoors or outside as the weather was still nice.

The gastronomic restaurant is still closed as is the bar. But the main restaurant has really upped its game. And the prices. Really good quality. I was told at check in that I had a $200 F&B credit that I could use at the restaurant. So I did.


What was good and what was bad?
-Good
Almost everything, until check out.
The GM comped us to a round of cocktails before dinner.
Excellent upgrade and reward for my loyalty to this hotel.
The Clarins Spa is still excellent and all spa facilities are still open. Steam, sauna, pool, etc.

-Bad
At check out they insisted that there is no such thing as a $200 F&B credit. I had double checked the credit with the person who checked me in, but she was no longer around. I had to escalate to the GM to get the credit I was promised. It made for a long check out. Next time I will ask for it in writing. There was no welcome letter announcing the benefits that RA's usually get.

Value for $ or IHG Rewards Points? Would you return?
Yes and Yes.
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Old Nov 7, 21, 8:30 pm
  #77  
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Join Date: Feb 1999
Location: Seat 1A, Juice pretty much everywhere, Mucci des Coins Exotiques
Posts: 34,263
Lyon

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes, very much so.

Which room did you book and which upgrade did you receive?
Booked superior room with points, upgraded online to a Duplex Suite which I have always received at this hotel. But upon arrival we found that we were upgraded again to the Presidential Suite! Wow this hotel really rewards loyalty!

How are the rooms?
The suite is across the Dome bar from the Club. So I already knew the great views I would get and the terrace overlooking the bar. It is about the same layout as the Club with a large dining table, big seating area, a welcome desk, a guest bathroom, a really nice master bathroom, a small kitchen, several TV's, and lots of closets.

We had the usual welcome bottle of Champagne and the mini-bar was full as usual.

How is the exec. lounge?
Closed for COVID still.

Breakfast at the restaurant, or in the suite. We had it in the huge suite of course. Excellent quality.

What was good and what was bad?
-Good
Everything.

-Bad
Nothing

Value for $ or IHG Rewards Points? Would you return?
Incredible value.

By the way, the bar was recently awarded Best Hotel Bar in the World. And the hotel won for best hotel in France. It's marketing, but still nice to see.

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Old Nov 8, 21, 1:37 am
  #78  
 
Join Date: Jan 2015
Programs: Hyatt Diamond, IC RA, Hilton Gold etc
Posts: 14
Originally Posted by stimpy View Post

How is the exec. lounge?
Closed for COVID still.
Closed for COVID still sounds for me like an excuse of the hotel management to open it....Just wondering if the hotel provided any compensation for the closed Club lounge?
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Last edited by FLYGVA; Nov 9, 21 at 5:10 am Reason: repaired quote
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Old Nov 8, 21, 5:19 am
  #79  
 
Join Date: Aug 2007
Location: PARIS (France)
Programs: AF/KLM Club 2000 | InterContinental Diamond RA |AMEX Plat | Visa Infinite |Hertz President's Circle
Posts: 9,731
Originally Posted by stimpy View Post
I was told at check in that I had a $200 F&B credit that I could use at the restaurant. So I did.

At check out they insisted that there is no such thing as a $200 F&B credit. I had double checked the credit with the person who checked me in, but she was no longer around. I had to escalate to the GM to get the credit I was promised. It made for a long check out.
At Marseille InterContinental, there is generally some confusion between Ambassador and Royal Ambassador benefits at reception.
I sometimes receive a EUR20 discount coupon at check-in, sometimes not.
Maybe it was part of the confusion.
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Old Nov 11, 21, 9:47 am
  #80  
 
Join Date: Aug 2007
Location: PARIS (France)
Programs: AF/KLM Club 2000 | InterContinental Diamond RA |AMEX Plat | Visa Infinite |Hertz President's Circle
Posts: 9,731
InterContinental Dubai Marina

What is your IHG Rewards Club status?
Spire Inner Circle Royal Ambassador

Were you (or for multi-stayers are you generally) happy with the hotel/stay
Yes, very much so.

Which room did you book and which upgrade did you receive?
Booked cheapest rate, and received One bedroom Residence Suite, with Marina view.

How are the rooms?
Around 60sqm
Very nicely designed
Seating and dining area,
Kichen with all the equipment (washing machine, dish washing machine)
Large TV with good selection of international channels.

Nespresso machine. Kettle.

Large comfortable bed.
Desk

Bathroom with walk-in shower, Aqua - Sicily Camellia amenities

Very efficient air conditioning system.
Nice view over the Marina

How is the exec. lounge?
Very pleasant.
Dining area, seating area and impressive terrace with panoramic view

Very good quality of food, served with smiling and very attentive staff.
Evening drinks
Afternoon tea

What was good and what was bad?
Good
Very friendly and professional staff, smiling and attentive service.
Very nice suite
Very pleasant outdoor pool area

Close to tramway station and Careem bike sharing system to explore the area

Bad
Nothing

Value for $ or IHG Rewards Points? Would you return?
Yes, definitely, even if prices are getting higher with the Expo 2020 and end of the year season.



Exterior

Lobby




Restaurant


Residence suite





Bedroom





Bathroom


Welcome gift

Terrace




Club lounge

Breakfast


Pool area




Afternoon tea

Evening spread






Spa

Spa

Fitness centre


Rooftop bar

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Last edited by nicolas75; Nov 11, 21 at 10:27 am
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Old Nov 12, 21, 4:45 pm
  #81  
 
Join Date: Dec 2012
Programs: AAdvantage Executive Platinum (3 Million Miler), IHG Spire Royal Amdassador
Posts: 241
IC Chicago The Magnificent Mile

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Eventually

Which room did you book and which upgrade did you receive?
Booked King Suite in Grand Tower, received King Suite in Grand Tower. Initially, no upgrades available, but a King Suite in Exec Tower opened up the next day so we moved.

How are the rooms?
The first suite was just OK. No view at all and the bedroom was small, couldn't even open the dresser door because the bed was in the way. 2 bathrooms but they were pretty basic.

The second suite was much better! Views of the river from bedroom and living room windows and much more spacious. 2 bathrooms and the main bathroom was gorgeous.


How is the exec. lounge?
No lounge.
Breakfast in the restaurant with a choice of buffet or order off the menu. I picked the buffet which was actually great. Several different hot choices (2 kinds of eggs), sausage, bacon, pancakes, many cold choices, smoked salmon, cucumbers, tomatoes, bagels, bread, pastries, different cheeses, meats, cereal, fruit.
The hotel also provided a breakfast coupon which I actually prefer since many times I've gotten charged for breakfast after I check out and have to call the hotel to get the charge removed.

Did you receive a welcome gift?
Fruit and water and since it was my birthday and we weren't upgraded, received some amazing chocolate cake, a piece of cheesecake, bottle of Prosecco.

How was the minibar?
Empty but I got a list of items that I could order. Mini bottles of liquor but no mixers (only sparkling water), full size bottles of sparkling wine (J Roget for $36) and red wine, no beer. You could order whatever, whenever so they didn't stick to the $50/day max

What was good and what was bad?

-Good
LocationSuite in Exec Tower once we got upgraded
Concierge had contacted me in advance by phone which was a nice touch and since no room upgrades were initially available, he went out of his way to make sure we had everything we needed.
The staff in general were very friendly and accommodatingBreakfast buffet

-Bad
Not a lot of mini bar options
No upgrade initially. Not sure why some properties wait until the day of check-in to upgrade RAs, especially when they are busy. There were upgradeable rooms available a few days before we checked in.

Value for $ or Priority Club Points?
Yes, room rates were still pretty low

Would you return?
Yes
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Old Nov 15, 21, 6:15 am
  #82  
 
Join Date: Aug 2007
Location: PARIS (France)
Programs: AF/KLM Club 2000 | InterContinental Diamond RA |AMEX Plat | Visa Infinite |Hertz President's Circle
Posts: 9,731
InterContinental Dubai Festival City

What is your IHG Rewards Club status?
Spire Inner Circle Royal Ambassador

Were you (or for multi-stayers are you generally) happy with the hotel/stay
Yes, very much so.

Which room did you book and which upgrade did you receive?
Booked on points, and received a Club Room with creek and Burj Khalifa/city view, and Club access.
I used this room for a day stay before my flight at 1.30 am

How are the rooms?
Around 46sqm
Very nicely designed
Seating area, desk.
Large TV with very good selection of international channels.

Nespresso machine. Kettle.

Large comfortable bed.
Radio and Bluetooth sound system


Bathroom with bathtub and shower, separate toilets. Aqua - Sicily Camellia amenities

Separate dressing.


Very efficient air conditioning system.
Superb view

How is the exec. lounge?
Very large. Made of 4 different spaces, including a quiet zone.

Excellent quality of food, served with smiling and very attentive staff.
Evening drinks

What was good and what was bad?
Good
Very friendly and professional staff, smiling and attentive service.
Very nice room
Very pleasant outdoor pool area

Very convenient from the airport (less than 10 minutes ride to Terminal 1)
Large selection of restaurants
Direct access to Festival City Mall

Bad
Nothing

Value for $ or IHG Rewards Points? Would you return?
Yes.
Very convenient before a flight in the middle of the night.




Arriving by boat from Creek station

Club room



Bathroom

Minibar


Dressing


Bathroom with a view

View from the room

Afternoon tea at club lounge

Pool


Flowers composition in the lobby

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Last edited by nicolas75; Nov 15, 21 at 7:26 am
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Old Nov 17, 21, 10:23 am
  #83  
 
Join Date: Jun 2007
Location: London
Programs: BA Gold, EK Gold, GF Silver, IC Royal Ambass, Marriott Gold, TK Elite
Posts: 893
Intercontinental Barclay New York

What is your IHG Rewards Club status?
Spire Royal Ambassador

Were you (or for multi-stayers are you generally) happy with the hotel/stay
No

Which room did you book and which upgrade did you receive?
Booked King Executive, given a King Executive and they had the brass at check-in to tell me I had been upgraded until I showed them the booking confirmation. Then I got the lecture on how they don't upgrade to suites as the hotel is small (according to them) and they have too many ambassadors. In the end they allowed me to cancel the cash booking and convert it to a points booking for a standard room (allowing me to keep the King Exec). No mention of the points compensation for lack of upgrade until I raised it.

How are the rooms?
Adequate but quite noisy. Even from 9th floor, noise from street was bad. Bed is comfortable. Walk in shower, no bath tub. Mix of amenity brands in bathroom.
IHG clean promise is a joke. I could write my name in the dust on the top of the mini-bar and someone had decided to pick their nose and stick it on the curtain. It took 2 days of reminding guest relations and a talk with the front desk manager to get this cleaned. Apparently housekeeping don't listen to issues raised by the front desk according to the guest relations lady hence the delay in cleaning.

How is the exec. lounge?
Closed until next year I was told. You get given vouchers at check-in for breakfast in the Gin Parlour and a voucher for 2 drinks (up to $20 each which gets you a good cocktail, wine or beer) and a plate of cheese and charcuterie which was a good aperitif for 2 before going out for dinner.

Did you receive a welcome gift?
No. I mentioned this and was told they only offer 1000 points. No water is available either

How was the minibar?
OK but over priced (small mineral water $9; small pringles $11; 1/2 bottle champagne $75; 2 packets M&Ms $12; coke etc $9) Your daily $50 doesn't go far

What was good and what was bad?
Good
Voucher for the evening cocktail
Location

Bad
Attitude and recognition for RAs
Front desk staff (they simply don't care)

Hotel cleanliness

Value for $ or IHG Rewards Points?
Poor value

Would you return?
Never. Probably the worst Intercon I have stayed in in terms of RA recognition and staff attitude.
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Old Dec 4, 21, 6:52 am
  #84  
 
Join Date: Aug 2007
Location: PARIS (France)
Programs: AF/KLM Club 2000 | InterContinental Diamond RA |AMEX Plat | Visa Infinite |Hertz President's Circle
Posts: 9,731
InterContinental Cascais - Estoril

What is your IHG Rewards Club status?
Spire Inner Circle Royal Ambassador

Were you (or for multi-stayers are you generally) happy with the hotel/stay
Yes, very much.

Which room did you book and which upgrade did you receive?
Booked cheapest rate, and received a Sea view Junior Suite.

How are the rooms?
Around 50sqm large
Very nicely designed
Seating area, desk.
Large TV with excellent selection of international channels.

Nespresso machine. Kettle.

Large comfortable bed.
Phone/Radio with Bluetooth/charger


Bathroom with bathtub, separate walk-in shower and toilets. Agraria toiletries

Very efficient air conditioning system.
Very pleasant view over the garden/pool and sea view

PressReader free online papers.

How is the exec. lounge?
N/A

What was good and what was bad?
GOOD
Very friendly and professional staff, smiling and attentive service.
Very nice room with elegant design
Welcome gift.
Very good breakfast served at the restaurant with terrace (pastries are just delicious!)
Very pleasant outdoor pool area (non heated pool). Spa and indoor pool are open under reservation because of Covid.

Very convenient from the airport (less than 20 minutes ride from airport) and to Lisbon (train station next to the hotel)
Chritsmas market

Bad
Nothing

Value for $ or IHG Rewards Points? Would you return?
Yes.
The hotel is very pleasant, and swimming in December is quite a pleasure!



Exterior

Lobby




Junior Suite



Welcome gift



Terrace






Pool



Bar


Breakfast




Indoor pool
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Last edited by nicolas75; Dec 14, 21 at 3:13 pm
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Old Dec 6, 21, 6:14 am
  #85  
 
Join Date: Aug 2007
Location: PARIS (France)
Programs: AF/KLM Club 2000 | InterContinental Diamond RA |AMEX Plat | Visa Infinite |Hertz President's Circle
Posts: 9,731
InterContinental Lisbon

What is your IHG Rewards Club status?
Spire Inner Circle Royal Ambassador

Were you (or for multi-stayers are you generally) happy with the hotel/stay ?
Yes, as usual.

Which room did you book and which upgrade did you receive?
Booked cheapest rate with Ambassador second free weekend night certificate, and received a Junior Suite with view over the Park Eduardo VII.

How are the rooms?
Around 45sqm.
Comfortable bed.

Sofa and desk.

Nice marble bathroom with bathtub and separate walk-in shower. Portus Cale toiletries.

Dressing area.

Flatscreen television with large selection of international channels.

Nespresso expresso machine, kettle

Elegant and warm conteporary design
Very quiet.

Lots of usb and power sockets next to the bed and desk.
PressReader free access.

How is the exec. lounge?
Closed
(Good) breakfast is served at restaurant on second floor. Service is very attentive and fast, despite being quite crowded.
Evening drinks and food served at the main lobby (I did not try it)

What was good and what was bad?
Good
- Recently renovated hotel (lobby, club lounge, restaurant and rooms)
- Central location, 15 minutes walk to the Bairro Alto historical district. Metro station and sharing bike station at 5 minutes walk to the hotel
- Great attentive and smiling staff

Bad
- Club lounge closed
- Minibar strangely with no alcohol (minibar at Lisbon used to be very impressive by both quality and choice).

Value for $ or IHG Rewards Points? Would you return?
Absolutely. I love Lisbon and InterContinental Lisbon is a very solid hotel for quality of accomodations and service.



Exterior

Lobby



Restaurant


Junior Suite


Bathroom


Dressing


Minibar




Welcome gift

Superb view over Eduardo VII park

Breakfast at the main restaurant

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Last edited by nicolas75; Dec 6, 21 at 2:35 pm
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Old Dec 13, 21, 1:47 pm
  #86  
 
Join Date: Aug 2007
Location: PARIS (France)
Programs: AF/KLM Club 2000 | InterContinental Diamond RA |AMEX Plat | Visa Infinite |Hertz President's Circle
Posts: 9,731
InterContinental Porto - Palacio Das Cardosas

What is your IHG Rewards Club status?
Spire Inner Circle Royal Ambassador

Were you (or for multi-stayers are you generally) happy with the hotel/stay ?
Yes.

Which room did you book and which upgrade did you receive?
Booked cheapest rate , and received a Junior Suite with Praa da Liberdade view.

How are the rooms?
Around 45sqm.
Comfortable bed.

Sofa and desk.

Nice marble bathroom with bathtub and separate walk-in shower. Anne Semonin toiletries.

Flatscreen television with large selection of international channels.

Nespresso expresso machine, kettle.

Elegant classic design
Very quiet (despite renovations works to the Praa da Liberdade).

Usb sockets next to the bed.
PressReader free access.

How is the exec. lounge?
N/A

What was good and what was bad?
Good
- Central location
- Attentive and smiling staff
- Very good breakfast served in a renovated room

Bad
- Minibar strangely with no alcohol.

Value for $ or IHG Rewards Points? Would you return?
Very pleasant stay indeed (and fabulous weather).



Exterior










Bar


Junior Suite






Usb sockets

Bathroom




Minibar


View from the room


Breakfast




Terrace


Wellness centre


Exterior by night

Last edited by nicolas75; Dec 14, 21 at 10:20 am
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Old Dec 25, 21, 12:49 pm
  #87  
 
Join Date: Aug 2007
Location: PARIS (France)
Programs: AF/KLM Club 2000 | InterContinental Diamond RA |AMEX Plat | Visa Infinite |Hertz President's Circle
Posts: 9,731
InterContinental Los Angeles Downtown

What is your IHG Rewards Club status?
Spire Inner Circle Royal Ambassador

Were you (or for multi-stayers are you generally) happy with the hotel/stay ?
Yes.

Which room did you book and which upgrade did you receive?
Booked cheapest rate , and received an Executive Corner Suite with view.

How are the rooms?
Around 80sqm.
Very elegant contemporary design
Superb view over the city

Comfortable bed.

Large seating area.

Nice bathroom with bathtub and separate walk-in shower. Le Labo toiletries.

Flatscreen television with large selection of cable channels (but poor selection of international channels).
Possible to connect television with personal devices.

Nespresso expresso machine. No kettle. Only cardboard cups.

Quite small closet

Usb sockets next to the bed and desk.

Under bed lights that are motion activated

PressReader free access.

Very efficient air conditioning.

Very quiet

The central switches used to control the lamps are not intuitive, and some lamps can be operated from the central switch, others not.
The control command to activate hot water in the shower is counterintuitive

How is the exec. lounge?
The club lounge is unfortunately closed.
Breakfast is served at Dekkadance restaurant.

What was good and what was bad?
Good
- Very attentive and smiling staff,
- Good breakfast (but far from quality you may find at European or at best Asian InterContinental hotels in terms of choice and quality of the products),
- Very nice suite,
- Pleasant heated outdoor pool with Jacuzzi and great fitness centre,
- $25 per night plus tax ($28.93 total) facility fee have been waived at check-out without asking.

Bad
- Non operational minibar (alternatively, it is possible to use the Royal Ambassador credit at the lobby bar).
- No Dive Pool Bar, Club Lounge, Sora and La Boucherie are temporarily closed.

Value for $ or IHG Rewards Points? Would you return?
Yes, but only after Covid times.



Exterior

Terrace

Lobby on the first floor



First floor lobby bar


Lobby on 70th floor








Lobby bar


View from lobby on 70th floor








Executive suite











Welcome gift

View from the room

Fitness centre











Breakfast





Spire 73 rooftop bar



Club lounge


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Last edited by nicolas75; Dec 27, 21 at 6:13 pm
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Old Jan 1, 22, 2:44 am
  #88  
Moderator: InterContinental Hotels and Germany
Original Poster
 
Join Date: Oct 2002
Posts: 5,960
Fellow Flyertalkers,

we would like to thank everybody for the contribution to this thread. As we are about to start a new year, we already have created a new thread for the experiences 2022. This new thread could be found here:

Please post your Royal Ambassador Experiences 2022

The overview has list of the post of the previous year(s), which link to the posts of 2020 or newer. We are closing the this thread for now and unstick it.

FLYGVA
co-moderator IHG Forum
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