Originally Posted by
lincolnjkc
I think a key factor may be that on every other 2-cabin aircraft there are at least 2 FAs and at least one of those FAs is virtually or actually dedicated to the F cabin, where the CR550 (which is the only type GoJet operates for UAX and IIRC, also the only CR550 operator period) -- one of the key to it's good operating costs -- is that it is a single FA who has to take care of the entire aircraft his/her self... This is also why there are (theoretically) self-serve snacks and beverages up front, though that has suffered the covid ax
Oh, I get it. But my issue was more with the allowing of self-upgraders—and the lack of any “protection” of the premium cabin...Which really seems to stem from training/procedure.
I’ve flown 3 more segments on GoJet’s -550s since my last post, and my last segment took the cake. F was booked to 5 (of 10), Y later showed 3 seats open on the app after we departed (37/40). The flight attendant moved up a struggling elderly lady to F—before she even sat down in Y. She went back a few mins later and grabbed 3 more people, another older passenger and 2 military guys in uniform. Let me state that I have no problem with any of those move-ups, matter of fact I thought they were all nice gestures, and no 4 people I’d have rather seen a comp upgrade go to—but you’d never see anything like this on mainline or even other UX carriers. (I’ll also state, this was all during the very early stages of boarding, was not done for weight/balance, since she didn’t even do her physical head count until much later).
...But then came the service. She filled a bin with bottles of water, walked F to Y handing them out, came back and sat down in her jump seat and putzed on her phone until close to landing (sitting about a half hour) when she came to collect our empty water bottles. I didn’t even get the chance to ask for a stinkin’ stroopwaffle or bag of pretzels, let alone an adult beverage. And once again, I got off the plane feeling there is zero differentiation between F and Y on the -550...This has been echoed several times by many different GoJet flight attendants and was my point. No better service in F than Y (which has been the case on 1/2 of my GoJet flights). I’m really believing it’s part of (or lack thereof) their training and approach to service, demonstrated by allowing seat poachers, no name recognition, random upgrades, and making me feel fortunate that I at least got a bottle of water—which was one better than the F/A I had in March (of this year) that blamed COVID for not even doing a water service in F, let alone Y.
Oh, and back more on topic. I did have a mainline flight in there too, in F. Hub-to-hub on a 737. No 1K acknowledgement, no addressing by name...Keeping me at 0-for-a-bunch since this “program” started...At least onboard, but lots of sincere thank yous, status acknowledgment and mentions-by-name at a United Clubs and by the ground staff at my home airport.