A long time senior staffer (and amazing advisor) left Classic in Feb 2021 to establish her own brand. This def left a void, but I hope Classic remains a strong shop as things re-launch.
Hope you give them another shot.
On the Hyatt Prive thread, skywalkerLAX, mentioned a different online type service he used under the branding of QX Travel.
That one isn't part of Virtuoso, but perhaps another option for those who don't want to interact with a human
DavidO's team I believe still makes use of the Virtuoso.com hotel booking interface. Maybe David could comment, but I don't believe they do instant confirmation emails either. Needs to be received by an advisor first if I remember right.