Originally Posted by
KLflyerRalph
I had a short and straightforward booking for a Virtuoso rate for which I, frankly, didn't want to bother an advisor. So I decided to book online via the ClassicTravel portal. I did not receive a booking confirmation by email. Called a couple of times but the phone wasn't answered. An e-mail also wasn't answered for a few days, after which I decided to cancel and reach out to another TA. Booking was then handled within a day and I had the confirmation in my inbox swiftly. Don't know if this is standard for ClassicTravel, but I wasn't impressed by the absence of customer service availability.
I too made an online booking via Classic Travel and cancelled due to the lack of confirmation email.
To be fair, Classic Travel did get in touch. I had made the booking over a weekend and they got in touch on Monday morning (east coast time) when I was in Asia.
I tend to work in inhospitable places where calling NYC is a pain as I have to call on Skype and in the evenings. I can't be doing with that so just booked with hotel directly but not on an Impressario rate.
If Classic Travel gave automated booking confirmation I would be much more likely to use them in future. Till that date comes I don't see myself using them unless an Impressario rate or whatever is eye wateringly good or I really want and highly value the benefits the rate provides.