I rented at Hertz SMF earlier this month. Overall, no complaints about the experience. The common shuttles from the terminals to the rental car lots ran well enough. When we arrived at the lot, the Gold aisle was empty, so the attendant directed me to the Five Star aisle. I missed a Mustang convertible by about 30 seconds (and rued it the rest of the week). After that, the remaining choices in the aisle were nice but unremarkable -- a lot of larger sedans and small SUVs. As customers took cars off the aisle, the staff was proactive in bringing new cars in. I hung out for a few minutes to see if anything exciting would make an appearance. No luck on that front, but we ended up with a new AWD Nissan Rogue with just north of 600 miles on the odometer. Return was quick and easy.