Originally Posted by
clarkef
The only answer is what would you get out of it and is it worth the additional effort/cost. I find ambassadors are not proactive, but they are good at fixing problems.
Just to be clear, personalized ambassador service no longer exists. It was cut by Marriott shortly after the pandemic began and they have never restored it.
You now email a pool of agents who may or may not provide service that is better than what you get from generic Marriott cs.