Originally Posted by
APFrench
Hi,
We checked in online the night before our flight and were told we needed to be reissued return tickets because the itinerary had changed.
It now included an overnight in Houston. We were told we could go to the feedback site of United and be reimbursed for costs. Hotel, dinner, bag check in.
But United said no, they change flights due to Covid. I feel they told us too late. Any reason to pursue this or are we just out the money?
Thanks.
Welcome to FlyerTalk! Sorry to hear about your experience,
It sounds like you found out about a problem on your return trip during check-in for your outbound trip? If that's the case, I wouldn't expect UA to provide any reimbursement.