FlyerTalk Forums - View Single Post - Reimbursement for overnight costs due to schedule change

Mar 28, 2021 | 5:18 pm

#3

VWang1111

Join Date: Apr 2016

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Quote:

Originally Posted by APFrench

Hi,
We checked in online the night before our flight and were told we needed to be reissued return tickets because the itinerary had changed.
It now included an overnight in Houston. We were told we could go to the feedback site of United and be reimbursed for costs. Hotel, dinner, bag check in.

But United said no, they change flights due to Covid. I feel they told us too late. Any reason to pursue this or are we just out the money?

Thanks.

Is the "we" in this case the CSR that reissued the ticket? If so, it's pretty surprising as it's not normally United's policy to issue reimbursement for costs unless the delay or change was caused by a mechanical reason. You could potentially look at a trip delay claim if you used a credit card to pay for the flights that included that coverage.

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