Originally Posted by
diburning
Lyft sucks. Lyft is the only one that doesn't have a side business delivering food, so with the renewed pandemic unemployment assistance, lots of drivers are going back to not driving, which hurts Lyft, who appears to have laid off as many employees as they could. They've stopped responding on customer service channels (you'll see a bot responding with one of many pre-written "oh no! Please send us a DM with your phone number so that we can look into this!" but they've stopped responding with real humans, and the DMs will go unanswered). I still use Lyft while it still works, but I anticipate having to dispute a charge should something go wrong (ie I get charged the wrong amount) because their customer service has been removed. I was chatting with a driver the other day who said that Lyft driver support has gone silent as well. Lyft has gone to hell since they IPOed.
Doordash doesn't have this capability, but if someone complains to customer service to change or revoke the tip, they will do it. (I've never had to do it, so far I haven't had any issues with Doordash drivers)
I've found Lyft to be cheaper than Uber in most cases here. I have a free Lyft pink membership as a benefit from my CSR card plus I get Delta and Hilton points so will probably use them once this pandemic ends and I start using rideshare again. I wish they were in other countries though. One thing I don't like is they aren't as strict on vehicle standards as Uber. I get $15 a month in Uber credits on my Am Ex card and like using Ubereats for those credits and just do pick up so it's two free pizza a month if I do pick up at the pizza place by my condo.
I've never seen the option to revoke the tips on food delivery apps but know you can on instacart. People were giving very generous tips on instacart when Covid first started so drivers would take their orders faster and then revoking the tips and instagram caught on and I think you have tyo tell the reason why and if you do it too often they revoke the account.
A lady in my building who is a very generous tipper has revoked tips a couple times on food delivery by contacting customer service. She prefers to have her food brought right up to her door and we have signs on the entrance door and next to the intercomb system and on the elevator that says masks are required in all public areas and two times has had drivers bring up the food unmasked despite all the signs and she just tells them to leave the food in front of her door when she sees on the intercomb they aren't wearing masks and has requested the tips be revoked both times for that rason and she said it worked.