drivered

Now with covid you wear a mask. Riders now have been canceling and using "driver had no mask" as the reason thereby avoiding the fee which means you don't get paid and get a " Health safety violation" on your account. Be Aware. Uber and especially Lyft always take the riders word.

jamesteroh

Unbelievable people would pull that, and it's probably the passengers that don't tip. If a driver really didn't have a mask on then why did they get in the car and go for the ride in the first place?

drivered

True only in this case it was going to be a no show because I never saw the rider. They cancelled just before I clicked the now show sight unseen.

jamesteroh

Sorry misread it, thought you meant someone took the ride and tried to get out of paying. A friend of mine drives for Uber and he said he has to take a photo of himself wearing a mask before he can go online.

arollins

I guess this post is more valid in uberpeople.net than here. I too drive for uber as well and have to take a picture with the mask on before logging in.

drivered

This was on Lyft and after getting on their case they agreed to take it off my account. I now have to take a snapshot before I can log on.. Uber requires it of every driver. Point being they would not pay me for the cancelation. Cheap riders can click driver no mask and get out of a 4 or 5 dollar fre.

NBwoodstock

That is horrible! The lengths some people will go to be cheap are truly astounding. So sorry to hear you are dealing with this.

Podcat

Those .......s! Not tipping for a service that originally courted customers by promising NO TIPPING REQUIRED (before caving to the pointless guilt-centric culture of begging).

They should all be cancelled.

Nice irrelevancy, BTW.

Artagnan

This happened to me in reverse: the driver cancelled on me, alleging that I wasn't wearing a mask. (Spoiler alert ... I was.) The app had me take a photo wearing a mask, and nothing ever came of it, but I was still pretty annoyed to be lumped in for even a second with the anti-mask morons.

Kumar2013

It works both ways. In New Delhi it's not uncommon for drivers to vent their ire on passengers who are either a bit fussy (in giving directions or who insist on sticking to their chosen pick-up spot) by hitting the 'rider not wearing mask'.

I've been reported twice - ironically when I booked a ride for my Japanese girlfriend who wears a mask 24x7. Not much I could do except write a scathing letter to Uber.

Podcat

How many times can a driver get away with that?

Stupid.

jamesteroh

Stupid Uber even allows that. If the passenger doesn't have a mask on the driver should cancel and refuse the tip. If the passenger takes off the mask during the ride then they should tell the passenger to put the mask back on and if they refuse pull off when it's safely possible to exit the car and tell the passenger to exit and end the ride.

If a driver wants to take a passenger on a trip with no mask that is their fault, same if a passenger is willing to ride with a driver who has no mask.

bwallet

Three weeks ago, I had a driver in the US send me a message asking where I was going before picking me up at the airport. I was going a bit over 30 miles, but I told him that if cared that he should just cancel. I know drivers want to avoid short trips, but I'm not going to take Uber/Lyft for long trips to and from the airport and then rent a car for the shorter trips...that system doesn't work. He got mad and sat at his location for 20 minutes and then took a circuitous route to get me. 30+ minutes later, he pulled up and then clicked that I wasn't wearing a mask (I assume since it said that the driver had canceled my trip, and it required me to take a picture). He was worried that I might have a short trip so he wasted 30 minutes of his time. Not all drivers are angels. This was Lyft, btw.

arollins

I'm not familiar with Lyft system, but why didn't you cancel on driver? I recall that with Uber, you can cancel within 2 minutes at no cost to you. Just as you mentioned that driver wasted 30+ minutes to them cancel on you, you also wasted 30+ minutes of your time to get a ride as well.

diburning

Lyft sucks. Lyft is the only one that doesn't have a side business delivering food, so with the renewed pandemic unemployment assistance, lots of drivers are going back to not driving, which hurts Lyft, who appears to have laid off as many employees as they could. They've stopped responding on customer service channels (you'll see a bot responding with one of many pre-written "oh no! Please send us a DM with your phone number so that we can look into this!" but they've stopped responding with real humans, and the DMs will go unanswered). I still use Lyft while it still works, but I anticipate having to dispute a charge should something go wrong (ie I get charged the wrong amount) because their customer service has been removed. I was chatting with a driver the other day who said that Lyft driver support has gone silent as well. Lyft has gone to hell since they IPOed.

Lyft also has no way to dispute or remedy a mask violation strike.

They used to be able to do it through the emailed receipts that they got for every ride, but not anymore.

That would be Uber Eats. I've only revoked a tip once, and that's because the driver's idea of "Leave at door" was to pull up to my house, opened the passenger side window, and had their passenger leave my food on the sidewalk.

Doordash doesn't have this capability, but if someone complains to customer service to change or revoke the tip, they will do it. (I've never had to do it, so far I haven't had any issues with Doordash drivers)