CoSport
--------------Dear
Re: Refund Request Form Due April 9, 2021
Unfortunately, the news none of us wanted to hear – that the Japanese Government decided to bar international spectators from attending the Tokyo 2020 Olympic and Paralympic Games due to concerns over COVID-19 – was announced last week. This was a difficult decision for all parties involved.
We, like you, are very disappointed by this news but are committed to working with you through the refund process being determined by Tokyo 2020. As mentioned previously, this refund process regrettably will take time as the organizers continue to work through the impact of the pandemic. After Tokyo 2020 has returned the requisite funds to us – which they have indicated will take up to the third quarter of this year – we will need time to process your refund. We are taking steps to shorten this last step and will address those in a follow-up letter.
Although CoSport and other Olympic entities encouraged the Japanese Government and organizers to refund all costs incurred by international spectators, they decided to refund event tickets based solely on the Terms & Conditions included in your purchase agreement. This means, if you complete and submit the included request form, you will receive a refund totaling the face value of each Individual Ticket you purchased plus the shipping fee.
We hope you understand CoSport is unable to go beyond the Terms & Conditions and refund the rest of your costs, namely the 20 percent handling fee. Authorized Ticket Resellers, such as CoSport, conduct international tick ericeting programs on behalf of organizing committees and are allowed to charge this fee for doing so. As the program was developed and mostly implemented a year ago, this fee has been expended. In fact, due to the refund process, some of our costs, such as financial transaction processing fees and currency conversion, will be doubled.
You can initiate your refund process by submitting your completed request survey form by APRIL 9, 2021, at 11:59 p.m., EDT. Failure to meet this deadline will jeopardize your refund. We recognize this is a quick turnaround; however, it is based on the deadline we must meet to apply for a refund on your behalf.
The survey form allows you to identify each order for which you are claiming a refund, authorize CoSport to cancel the ticket order on your behalf and release CoSport from any further claim related to these orders. Whether you choose to complete and submit the refund form, all ticket orders will be cancelled as a result of the international spectator ban imposed by the Japanese Government.
CoSport was founded to help spectators enjoy the experience of a lifetime at the Olympic and Paralympic Games. We remain disappointed we were not allowed to fulfil this mandate and that you were not allowed to create those memories. We recognize a refund will not cure the disappointment, but we will do what we can within our control to hasten the process.
We appreciate your prompt attention to this request form and promise to share updates related to this process as we receive them.
Regards,