Originally Posted by
vadernader
I notice a lot of disdain here from guests towards the hotel itself as if it is the individual hotels choice when in reality the blame falls on the guest.
If you book the stay within 48hrs of the check-in date you *will* be forced to go to the front desk. No matter what. This is a Hyatt wide anti-fraud policy there is no getting around unless you call the front desk and ask them to check you in.
If you do not have a valid credit card on file or there is a payment issue when trying to check in you *will* be forced to go to the front desk. Again, not the hotels fault.
That's all fine and thanks for the explanation. That being said, I am really, really tired of having to produce a credit card I do not carry in my normal wallet
when it's already on file.
As a slight aside - if you have special requests or want to be upgraded you're better off either: including notes in your reservation/calling in the morning and waiting to do mobile check-in. When you do mobile check-in first thing in the morning like I said it pre-assigns you a room within your category (Hyatt is starting to introduce other options for alternate rooms in the app when checking in on your phone so this info may soon be useless, YMMV) and puts a "Do not move" tag on your reservation.
This has always been sort of backwards obvious to many of us. It is really nice when you can ask for the upgrade in app and not have to then go to the desk. Even nicer? Properties that pre-assign upgrades!