Agreed. This seems to be the "new-normal" now. It's a shame that we have to consistently plan on a call to DL taking a long amount of time to get connected and have to make sure we have the time available for a call back.

The call did come close to the estimate, about 1 hr 10 min. Very mediocre agent. I called to simply verify that my pet-in-cabin transferred to the new flights that were the result of the schedule change over the weekend. The agent was very blunt and to the point. "Yes, it did." Was her reply to my question. Usually the agents are friendlier and tend to go over the pet info to make sure all is correct. This agent did the bare minimum, with no mention of status, PM line, etc.