Originally Posted by fastflyer

So in this specific instance, I had booked a junior suite. I received a junior suite, which was an unusually large junior suite (larger than most 1BR suites actually).

Upon check-in I had asked about getting an upgrade to a named suite, which in this hotel are all on the top floor, and the response was those suites were not prepared for occupancy unless specifically booked. I cannot imagine they are left dirty, but I think that whole floor might have been closed off. I did not go up there to investigate, but at a different Westin in DC last year, I was explicitly told that only a few floors were open for business (meaning many were "closed"). In Kansas City, I got the impression that many junior suites WERE available, and as that is what I booked, the FD check-in guy, who was professional and informative, said he would put me in the largest junior suite available on property. He also called me once I got to my suite to ask if it was large enough, and it was. That was the satisfactory end of that aspect of the stay. As a pre-merger Marriott elite, room upgrades have always been vanishingly rare, which is why I tend to books suites if I want a suite.

Room service is also rather rare at FS Bonvoy properties nowadays, so that didn't faze me. And my overall guest experience was above average. So maybe 7 out of 10 rather than 8. The gym and pool experiences do need a refresh. The garage is a bit of a maze. But it is an attractive, interesting property. If I was returning to KC, I would stay at this property again. The other property I like, The Raphael, is several dozen blocks south of downtown. That would be my alternate choice in KC.