Originally Posted by
Sweet Willie
is there still a grace period?
I just returned a car to PHX, I was 19 mins late, they were however so busy with spring breakers that there was only one agent directing traffic. Car didn't get check back in until 42 mins, so it fell out of 29 minute grace period.
Is there still a 29 min grace period?
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There is only a grace period if you email National and tell them that because of their inefficient operation that you fell outside the grace period and expect an adjustment of 13 minutes.