Originally Posted by
mediamonkey
That's BA only. Do you know of a version for Virgin?
No, but the steps will be the same.
You've actually done steps 1-3
Just need to get back to Virgin and tell them you will go to CEDR as a next step. and ask THEM what documentation they have to progress this
They have a
Complaints page
Also their
version of EC261.
With this bit
take an alternative flight to your destination, under comparable transport conditions and where seats are available, at a later date
No mention of 21 days!
BTW
Maybe an idea to post a brief synopsis on HfPoints in the Chat forum tomorrow to ask for opinions as I a no expert.