Originally Posted by
rainypolo
I don’t know if it is related or not, but the app, the website and customer care all indicate that I cannot cancel the ticket and receive any credit for it.
Because booking a ticket through Amex is the same as an OTA, see this thread related to UR (Chase) purchases and cancellations. AS won't take over the ticket, the only value is held with the OTA, so you cannot transfer it to My Wallet.
Combining Alaska Airlines companion fare with UR points/book & cancel