Originally Posted by
pitflyer
Well, looks like my certs or my account is cursed, because I just cancelled two award reservations and again, certs did not return to my account. I guess I'll try the twitter team rather than calling this time. But annoying that they can't just fix the system so the award returns.
You're not alone. If I attach more than one free night certificate to a reservation and later cancel, I always have to call in to get them returned. They have never been automatically returned, no matter how many days I've waited for it to happen.