Originally Posted by
FlyerBeek
Also - if booking or switching to a last minute flight within 3hrs of departure you will not be automatically on the upgrade list upon check-in. Need to have an airport agent manually add you to the list despite the app/website indicating upgrade requested. Either the check-in, gate, or AC agents can get you on the list - but not the phone agents.
-FlyerBeek
Spot on I booked a flight just over the 3hr mark before departure and had to get added to the waitlist at airport checkin - I did call the EP line and they said they could not help and that I could only be added at the airport - the EP agent said it was 3.5 hrs.