Not showing on upgrade waitlist
#1
Original Poster
Join Date: Jun 2014
Location: TX
Programs: AA ExecPlatinum
Posts: 81
Not showing on upgrade waitlist
Already 2x this year I have had a situation where I'm not on the upgrade list and have had to either call in or see the gate agent about getting added. In the latter case, as soon as I was added, I was upgraded. In both instances the app said my complimentary upgrades were requested at time of ticketing. One of these times I did have an itinerary change about 10 days out from the flight - can't recall if on the other one I also had a flight change.
I'm an EP and my only guess is that the flight changes caused some oddity the system couldn't handle...but that seems like a stretch. When I called in they didn't seem to have me on the waitlist either.
Any idea why this upgrade waitlist is being so elusive for me?
I'm an EP and my only guess is that the flight changes caused some oddity the system couldn't handle...but that seems like a stretch. When I called in they didn't seem to have me on the waitlist either.
Any idea why this upgrade waitlist is being so elusive for me?
#2
Join Date: Jun 2013
Location: Roswell, GA
Programs: AA EXP 2.8m,Lifetime PLT, Hilton Diamond, IHG PlLT, SPG Gold
Posts: 3,191
comp upgrades for a while seem to be all over the place... some will clear at T-100.. and alot are clearing very late.... sometimes right when they announce boarding.
and also in the case of not showing up on the list.... that usually doesnt show until 4 hours before flight...
just wondering are you booking flights on AA or a 3 rd party site.?
and also in the case of not showing up on the list.... that usually doesnt show until 4 hours before flight...
just wondering are you booking flights on AA or a 3 rd party site.?
#3
Join Date: Apr 2001
Location: DFW
Programs: AA EP 3MM, UA Silver, Bonvoy LT TIT, Hyatt Explorist, HH Silver, Caesars PLT
Posts: 7,259
If you are talking about the airport upgrade list, you will not be moved over until you check in. Sometimes that carry over to the airport upgrade list gets lost if you check in too quickly after making a change (common with Same Day Flight Changes), in which case you want to wait 10 minutes or so after the change to check in again. The upgrade request also sometimes doesn't carry over if your first leg is on another carrier - like Alaska, in which case you will need to see an AA agent to add you to the airport upgrade list before your AA leg.
#5
Join Date: Aug 2002
Location: WAS/TYO
Programs: UA 1K, AA EXP (3MM), DL PM, BONVOY TITANIUM, HYATT GLOBALIST, HILTON DIAMOND, IHG DIAMOND AMB, et al
Posts: 5,906
Also - if booking or switching to a last minute flight within 3hrs of departure you will not be automatically on the upgrade list upon check-in. Need to have an airport agent manually add you to the list despite the app/website indicating upgrade requested. Either the check-in, gate, or AC agents can get you on the list - but not the phone agents.
-FlyerBeek
-FlyerBeek
#6
Suspended
Join Date: Sep 2006
Programs: AAdvantage PP
Posts: 13,913
Another somewhat related data point. If you switch flights between T-24 and T-4 and the premium cabin is open you will not be automatically upgraded but will get upgraded within an hour or so. However, if you check in then you would go to the airport list instead. I've been told by the EXP desk not to check in until the upgrade occurs.
#8
Suspended
Join Date: Sep 2006
Programs: AAdvantage PP
Posts: 13,913
I do have one interesting question on what I've seen. On the gate standby board I see paxs clearing with a seat assignment in F. More than enough that I would think it wasn't confirmed (purchased) F paxs. As I recall if you wanted to standby for an earlier flight but be upgraded into the premium cabin you had to the first clear standby and then have a GA that would subsequently add you to the upgrade list. So possibly now if there's open F seats and all upgrades have cleared you can be confirmed right into F without the addition step(?)
#9
FlyerTalk Evangelist
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA EXP | Marriott Bonvoy Titanium| Hyatt Globalist
Posts: 11,122
This happens to me once every 2-3 years for a month or so. I will not be on any upgrade lists or will be mysteriously passed over and end up #1 uncleared (friends/coworkers who are PLT etc. have cleared at T-48 but I won't and it will be full by airport control). After being frustrated for a month, it fixes itself.
Likely that the carrier pidgeon that AA uses pooped on the punch card machine.
Likely that the carrier pidgeon that AA uses pooped on the punch card machine.
#10
Join Date: Mar 2010
Location: SAN
Programs: Hyatt Globalist, American Air, National Car
Posts: 1,131
I have this problem now- for some reason the 2nd leg of my DCA-CLT-SAN Friday evening .... the CLT-SAN has 3 open FC seats for sale , my upgrade status in the app says “see agent” without giving mr another option or information
I bought 4 stickers earlier in the week so this leg would clear
I bought 4 stickers earlier in the week so this leg would clear
#11
Join Date: Sep 2005
Location: Philly
Programs: AA, BA, NH, TP
Posts: 734
Also - if booking or switching to a last minute flight within 3hrs of departure you will not be automatically on the upgrade list upon check-in. Need to have an airport agent manually add you to the list despite the app/website indicating upgrade requested. Either the check-in, gate, or AC agents can get you on the list - but not the phone agents.
-FlyerBeek
-FlyerBeek
#12
Join Date: Jul 2002
Location: Dallas, Texas
Programs: AA Exp. Bonvoy Gold, Hilton Gold, IHG Platinum.
Posts: 1,183
I requested an upgrade in January for my flight tomorrow (DFW-MSO) and in the app is says that it is requested. I have checked in and have access to the wait list now but the wait list says "No Passengers Listed". I Called the exec plat desk and they said I was on the list and added me again just in case and said the mobile app must be wrong. No clue whats going on here. Thoughts?
#13
Join Date: Mar 2010
Programs: AA, UA, Marriott
Posts: 1,061
Having the same issue for an early morning flight tomorrow. EXP line couldnt do much beyond confirming my request was in the system. They couldnt uncheck me in either (I thought that could help.) Is the only way to resolve this at the airport?
#15
Join Date: Aug 2002
Location: WAS/TYO
Programs: UA 1K, AA EXP (3MM), DL PM, BONVOY TITANIUM, HYATT GLOBALIST, HILTON DIAMOND, IHG DIAMOND AMB, et al
Posts: 5,906
-FlyerBeek