Originally Posted by
AlwaysAisle
Last night (March 7) took about an hour and 30 min. for a call back. I wanted to use a flight credit to purchase the ticket. Got a call back, once confirmed who I am by pressing "1," then in a minute or so I was connected but an AAgent said "This is America Airlines..., I need to connect you with ExPlt agent." I was put on a hold again. I am PltPro, not ExPlt...? Another hold lasted about 10 min., listing to the music. Then finally I was connected to the AAgent.
Wish can apply flight credit online, not have to call an AAgent especially if wait is this long. With change fee waived and last year a lot of cancellations/schedule changes is it possible that there are a lot of people with flight credits, and we all have to call AAgents to use it because we cannot do that at AA.com?
I suspect these flight credits are one of the causes for the longer hold times. I find it odd then when I book a reservations, it has an option to use a flight credit, but whenever I add the ticket number of the flight credit, in the space provided for that option, it gets rejected. If they would fix that, it would be great. I have had no issues with the evouchers when I credit those, but flight credits have never worked for me online, and the last time I called one in the agent tried to book me on the currently available fare, even though I had told her I had a booking on hold.