FlyerTalk Forums - View Single Post - Long call wait / delay / hold times for AA phone lines (master thread)
Old Mar 7, 2021, 6:39 pm
  #28  
Lux Flyer
 
Join Date: May 2017
Posts: 2,299
Originally Posted by MiamiAirport Formerly NY George
Something I am noticing constantly is that AA is asking for VDB on the app yet ultimately clears two pages of stand bys. This tells me the number of late shows/no shows for flights is soaring. Lots of people I'm assuming are calling AA realizing they're not going to make their flight. I'd tag this to the "stupification" of society and leave it there.
Or they're collecting data on what people would want for VDB. Getting a lot of these offers as well even when they have multiple tickets for sale and semi-open seat maps (obviously not 100%). But I think it's less likely 1/4 of the plane is no showing to clear 2 page of standbys as it is AA is doing some data collection (which is actually smart to do because all their old data on people's travel/VDB/flexibility habits has probably gone out the window in the past year).
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