I had delta Corp customer care call me re a complaint I submitted about service. I asked why can a beer be served at 7am but not an oj. The agent asked "is the oj in a glass?" I said no.. Do you not know your product? "I don't travel" she said. I informed her the oj is in a can! I was in disbelief this rep claimed she never travels on delta and doesn't even know the product or what's going on and just kept blabbing out the "we are trying to reduce touch point" nonsense...which led me into why blankets and pillows are not provided on certain long haul flights (SLC OGG or jfk etc). She claimed "we have to touch them to launder them".

The lies are so beyond ridiculous at this point.. She alluded this will continue well into summer. Total garbage.