Originally Posted by percysmith

Mea culpa

Originally I’ve been routing all my Uber transactions thru PayPal - PayPal seems to be 4% on Red regardless of the underlying merchant, direct billing by Uber seems to be on and off for online.

And I have been earning 4% all the way to 20 Jan.

But when I got my Feb statements, I noticed there was missing Rewardcash. Since there weren’t many transactions on the statement, a CS agent quickly traced the non-online transactions to Uber as well as Ubereats after 21 Jan.

The agent did not offer any explanation why a transaction in one week count but not the next “the system says so”/“it is what it is”.

I troubleshoot PayPal and noticed Uber was under category “Automatic Payment”.
I was done changing my two accounts over to CCB JD when the missus walked in and asked why was I changing my Uber setup.
I explained what I found, and she opened her HSBC Internet Banking for me to check. She wasn’t missing 4% from her Uber rides - any of them (there were three in the last statement cycle).

I then dig deeper and realised she didn’t route her Uber transactions thru PayPal.
I quickly disabled my PayPal linkages to Uber and entered my Red cards directly into Uber. Hopefully that’ll solve things until next time someone tinkers with the system.