An email just went out to Mosaic members:
Hi, XXXXXX.
As always, your loyalty means the world to us.
How we travel continues to evolve, and we're evolving what's included in our fares so travelers can choose what's most valuable to them and provide peace of mind with flexibility and a better boarding experience.
More travel flexibility.
Of course, you have enjoyed the freedom of changing or cancelling your plans with most fares as part of your Mosaic perks, but we want to let you know about some changes you'll be seeing in the coming weeks that add to your flexibility:- We'll continue to waive change and cancel fees for all travelers on all fares, including Blue Basic, through 3/31/21.
- Starting 4/1/21 all travelers, including Mosaics, will be able to change or cancel a Blue Basic fare for a fee (fare difference applies). With our current fare options, the fare is forfeited with any changes and cancellations even for Mosaic members, so the new policy allows you flexibility on these fares.
- Mosaics will now be permitted to make free same-day switches on all fares (including Blue Basic). Currently, same-day switches are not permitted on Basic fares and the fare is forfeited.
(In addition to offering the most flexibility, our Blue, Blue Plus, Blue Extra and Mint Fares let you rack up TrueBlue points and Mosaic qualifying points faster.)
Getting a handle on carry-ons.
Starting 7/20/21, our new carry-on bag policy will guarantee overhead bin space to those traveling on a Blue, Blue Extra or Mint fare or who book an Even MoreŽ Space seat on domestic flights within the U.S.,—or you get a $25 Travel Bank credit1
. That's right—no more guessing if there will be room for your bag on board, no matter when you board.- While Blue Basic fares booked on or after 2/25/21 for travel 7/20/21 or later will not allow a carry-on bag and only allow a personal item that fits under the seat, rest assured that Mosaic members (and their eligible travel companions) will continue to get a carry-on bag that can be placed in the overhead bin with ALL fares, including Blue Basic.
Of course, as a Mosaic member, you'll still enjoy 2 free checked bags and early boarding, and our new carry-on bag policy will bring more certainty and speed to your travel experience.
Looking ahead, we'll continue to review and refine your Mosaic offerings to best meet your needs.
To learn more, and get answers to frequently asked questions, please visit jetblue.com/fares
or call the dedicated Mosaic line.
Again, we appreciate your loyalty and look forward to welcoming you on board soon.
Here's to blue skies,
Don Uselmann
Vice President, Loyalty