Originally Posted by
jamesteroh
What really blows my mind is that Delta said their customer satisfaction ratings are at an all time high. With no service on a first class long haul how could the ratings be good? Probably the people rating them are the ma and pa's who fly once a year and love the blocked seat in Y.
I thought JFK-LAX was a D1 and they were providing full service in D1.
If Delta isn't going to provide service on long hauls in F, one thing they should do is give an airport voucher so someone can grab something to eat at the airport before a long flight or to eat in flight.
This is exactly what is happening... They are not surveying frequent/business/elite travelers anymore. I haven't gotten a survey email in 9 months and at the time was a 360. They are only citing the infrequent flyer going to see the long lost family that haven't flown in a year! That is what triggers a survey email. Not one that flies very week or month. Ed should resign. This nonsense is ridiculous.