Not showing on upgrade waitlist
Already 2x this year I have had a situation where I'm not on the upgrade list and have had to either call in or see the gate agent about getting added. In the latter case, as soon as I was added, I was upgraded. In both instances the app said my complimentary upgrades were requested at time of ticketing. One of these times I did have an itinerary change about 10 days out from the flight - can't recall if on the other one I also had a flight change.
I'm an EP and my only guess is that the flight changes caused some oddity the system couldn't handle...but that seems like a stretch. When I called in they didn't seem to have me on the waitlist either.
Any idea why this upgrade waitlist is being so elusive for me?