FlyerTalk Forums - View Single Post - Accidentally booked a room on the app and cancelled immediately

Feb 9, 2021 | 8:25 pm

#13

Intl359Widget

Join Date: Mar 2018

Location: EDI/GLA

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Posts: 2,801

Quote:

Originally Posted by etkuo

So... This is an embarrassing one...

I was browsing with the app for fun, and accidentally booked a room (same day check-in) by accident, cancelled it within like 5 seconds. Of course it was a Ritz Carlton too and since it's well past the cancellation deadline the cancellation fee was like almost $600CAD.

I called Marriott customer service and explained my dumb dumb mistake. The lady said she will put a note and sent it to the hotel and I shoukd hear back in a few days.

So question... anyone made a similar mistake before?

I made a similar mistake and canceled it within seconds but the hotel still charged me the no show fee. I called them today and they were understanding enough to refund me my $ back.

The GM strongly suggested calling the hotel directly next time instead of Marriott Reservations because at that point inside 24h the hotel’s internal systems take over.

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