Originally Posted by
TastyPlaneEats
When I make a points booking, I can’t change nor cancel my itinerary, I always have to call mosaic to have them do it or send a message via Twitter to [MENTION=185895]jetBlue[/MENTION].
I have to agree with that, points booking change when they moved the flight over 16 hours had to be done on the phone and another one that I had to cancel within 24 hours had to also be done on the phone (pre covid rules). Rep said points booking changes all had to be done on the phone when I asked on the 2nd call.