Definitely the right account, haven’t been able to modify points bookings from the app or a PC, and booking was made in the app or PC. Have to get someone at JetBlue to do it, just an extra step, not the end of the world.
Originally Posted by
AutoSlash
It can sometimes be finicky. Sometimes the button to cancel will show and other times it may not. Often logging in again and/or using the mobile app vs. the website can help.
Also be sure that you were logged in under the original TrueBlue account you booked with. For example, if you and your spouse are traveling and you booked both tickets under your spouse's account originally, you have to be logged in under your spouse's account in order to cancel. If you login as yourself, the cancel button will be grayed out.