Originally Posted by
M60_to_LGA
Huh? This isn't grandpa's relationship with the village banker; it's a consumer relationship with a massive, multinational corporation (or, perhaps more accurately, that massive, multinational corporation's algorithms).
Believe me, mutual respect, trust, and reciprocity are the last things Amex thinks about with regard to its customers.
Yes and no. There is a reason that every time I call Amex, they say thank for you for being a member since XX. Amex wants its agents to have that in their mind when they are serving customers. Yes the corporation is driven buy numbers, but they realize those numbers will drop if they do not serve their clients well.