Originally Posted by navylad

sorry but I disagree. The cancellation is before the flight ban and obviously flights are going to other UK destinations. They have made a commercial decision to cancel the flight due to the light load.

As for your comment that he shouldn’t be in Dubai in the first place, this is just not true. He travelled to Dubai to see his Dad and his 1 year old step brother for the first time when international travel was permitted. The fact that things have progressed in the UK since is not his fault. He has not at any time breached any rules.



Thanks. I’ve got him a BA flight up from LHR, the EK flight is delayed but with the delay it’s showing as a 2hr 23 connection, hopefully the boarder isn’t as horrendous as I fear.

Obviously the conditions of carriage state their resolution is travel on later date (not possible), travel to your destination by an agreed alternative route or a full refund. I’m not used to an airline that wouldn’t have just booked him on to the domestic connection in the event of IRROPS, but I get the impression that EK’s customer service here will be lacking if we complain afterwards and asks for the cost back?