FlyerTalk Forums - View Single Post - Should UA provide a premium travel option for leisure travelers: lounges, lieflats, …
Old Jan 19, 2021, 10:45 am
  #28  
LifetimeGS
 
Join Date: Feb 2020
Location: BOS/SFO
Programs: United 4MM GS, Bonvoy Lifetime Titanium, Hilton Lifetime Diamond
Posts: 307
Originally Posted by DELee
Per se, no. However, if UA is really serious about handling the changes to domestic travel patterns, knowing who's flying and what they're spending, more effective marketing of existing UCs in traveled leisure destinations either via direct sales contacts as well as through Chase's United Club Infinite card are again addressing those UA travelers who want and desire a higher end experience. This is not to say that FAs couldn't also be provided with UC Infinite card applications and/or have an add to their app to get their card sales bounty.

David
Anecdotal and anecdotal only but supportive of David's basic thesis. UA seems to be on a downward spiral here at BOS. Among a reasonable (~50) based of friends and colleagues who were largely United loyalists, and with SFO nonstops gone and down from 12 to 2-3 EWR for connections, there seems to be movement to JetBlue for the CA non stops, with reports of excellent soft-product service in Mint, and t those who have to connect, movement to AA again with reports of vastly superior Flagship service soft product between JFK and the west coast. Whether this is an aberration or the start of a trend who knows, but it seems to speak to the existence of leisure travelers who are willing to pay for premium service and are willing to go across airline boundaries they haven't before
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