FlyerTalk Forums - View Single Post - Aeromexico - How do I get them to refund ticket for cancelled flight

Jan 19, 2021, 10:27 am

#29

Jase76

Join Date: Aug 2008

Location: LHR

Programs: BAEC GGL & CCR / QF LTG

Posts: 829

Quote:

Originally Posted by HanDaniel

Hi there,

I have just received an email from the Civil Aviation Authority that despite several reminders regarding our refund, there is no response from Aeromexico. We are planning to file a court case, however, the only information we lack at the moment is the address of the company. Preferably a UK address? Does anyone know that?

Our story: We booked our flights to Cancun for April 2020 from London, they agreed to offer a voucher, but we filed a complaint to the Civil Aviation Authority. the CAA sent us the mail after 10 weeks that there's no response from Aeromexico.

I would really appreciate that.

Did your flights operate? My MEX - HAV flights were cancelled. Like you, AM are useless and flat out refused a refund. I went down the charge back route and got a full refund. (Even though I paid with a debit and not credit card). May be easier for you than filing a complaint with the CAA.

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