Originally Posted by
DELee
Yeah, but even had the FD called the cops, your calling would have reinforced that there's a disturbance problem at this particular hotel as well as confirming that the FD did actually make the call.
Fair point.
Originally Posted by
DELee
p.s. Also, as a Diamond, let Hilton know (and, yes, after the fact but still can get corporate involved).
I'm trying to avoid DYKWIA but if I don't hear
something from the manager by Wednesday, I will go the corporate route if for no other reason than being a brand standards failure and one that really would have required no effort from management to avoid
E. Diamond Compensation If a Diamond Member is dissatisfied, the member must be immediately satisfied and compensated as follows based on the type of reservation: [...] The hotel must also complete the following: • The hotel’s General Manager or General Manager’s representative must contact the member by telephone to apologize personally for the service failure • The hotel must retain and make available a 30-day rolling record of these transactions. For OnQ PM hotels utilizing the Service Recovery functionality, the Service Recovery report will replace the need for a manual log NOTE: In order to support customer satisfaction and loyalty, the Hilton Worldwide Guest Assistance Department has the discretion to grant Diamond Members up to two complimentary future nights. The cost of these room nights will be charged back to the hotel.
Its a corporate-paid stay so refund of the night is meaningless, and I have ~1.5m points sitting around so a few thousand points wouldn't mean much either, but a genuine phone call would be really welcome.