Originally Posted by
sfosuw
Thank you. Worst case scenario is I will pay for the hotel out of my pocket. But with the current favorable premium class fare, I am also contemplating a charge back and jump ship. However, I will keep on fighting until the last minute. It's about not being bullied by AM into accepting what they see fit.
Yes you should , it took me months but i finally managed to get my money back (some airlines refunded immediately , some cases i had to fly so voucher was best choice, and some took months to refund my money). Trust me , after covid , i will keep that in mind.
Originally Posted by
sfosuw
AM is just using COVID as an excuse as if they are the only airline affected by the pandemic.
As any other airline . i do understand their situation but i dont agree to become a free unprotected creditor/lender to a corporation.
Originally Posted by
sfosuw
Unfortunately some people here are pushover and way give up too easily. I don't understand why some people here think that I am just too cheap to pay for the hotel, it's not about the money! Aeromexico, as a national carrier, needs to realize that stranding a passenger for 20 hours is not the correct way of conducting business.
They rely on such tactics to save their @$$, but you should not be scared . In your case its tricky as airline did not cancelled your trip , but rescheduled it , so your options are quite limited . Take a look at what US laws say in such case and go with it
Originally Posted by
sfosuw
With the dynamic changes in the COVID situation and the resulting country-specific entry requirements, nobody even those in Mexican govt nor in Aeromexico can guarantee that an in-transit passenger would be allowed to leave the airport in 2 months time. So being forced to stay in the airporter terminal for 20 hours is certainly a possibility.
Now you understand my advice, dont book anything further than 30 days
Covid or not , AM is well known to be a helpless airline in case of disruption . For their defense i would say they lack partners to flying south of mexico , so what they did in your case is just business as usual