I agree wholeheartedly.

The other current problem is BA flights being zero-ed out. I was scheduled to fly SAN-LHR in Mar next and fully expected it to be cancelled, whereupon A availability comes into play vs Z award seatsI. I've been checking daily to find out when SAN-LHR becomes zero-ed out so as not to have to wait for BA's cancellation Email. The alternative, LAX-LHR, has limited First availability.

Yesterday I switched my flight to the only date in mid-March showing Z availability to ensure that I had a seat as, since Covid began, BA have been condensing their two LAX flights into one, therefore making availability much less certain.

Now I find that this was yet another ExpertFlyer/BA glitch and the flights have not yet been cancelled. How can EF go month after month without fixing their ongoing BA problems AND without offering their users detailed explanations?