Originally Posted by
dadig
Not fortunate enough to be considered centurion, however I use the platinum concierge for travel mostly as that is where I had the most success. My instructions to them are usually quite straight forward - desired airline carrier(s), cabin class and max budget for the trip details and leave the rest to them to come back - it gets tricky once you start introducing additional filters like transit/stopover, departure times etc...and at that point you might as well do it yourself.
In AU/NZ one could instruct and confirm the booking with authorisation via email [and the itinerary is sent when done]; in UK I found a return call is required (always) which I do find pointless, I would get potential itinerary options and then have to pick up a phone to the concierge team to proceed. (Mail boxes have a No Reply instruction).
I would like the concierge to plan a more complex itinerary but they are not that knowledgeable. ie: On a past trip to London, I wanted them to arrange back stage type access to some different venues. Like a private tour of the Churchill Museum for instance. Ended up arranging it myself as they couldn't do it and it was an easy ask. Louvre Museum after hours? Sistine Chapel, etc.