Originally Posted by UKTraveller4Fun

I am from the Starwood side originally and the way Marriott deals with complaints and its guests when they have issues is the single biggest reason I am moving away from them bit by bit since the merger. Had issues before this year but thankfully had a great Ambassador who papered over the cracks, but now with the essential discontinuing of the Ambassador program atm they are painfully obvious and frankly I find Marriott CS to be not just a joke but quite insulting at times how they expect us to pay to be treated with such contempt.

Marriott is great, if you find great hotels with great management, if not your pretty much screwed! Unfortunately if someone at Marriott corporate reads this final line, they would stop after reading the 3rd word and pat themselves on the back!