Yes, but if the management team of the property is the problem in the first place then they're not going to care or bother to fix the problem once our complaints are forwarded to them. Most likely they're well aware of our complaints and just don't care.
Management teams obviously can act with impunity because Marriott HQ/ customer care doesn't enforce following of brand and program standards. And w covid basically anything goes and can be written off to covid.
What's the point of messaging customer care? There really is none. And Marriott has made clear that individual guests simply don't matter because it has enough properties and corporate accounts to general revenue even if we individual travelers are frustrated.
Ive already switched my company to other brands because it's clear we don't generate enough revenue for anyone at Marriott to care. Maybe if I were the CEO of Apple Marriott would care more but even then...
QUOTE=Marriott Bonvoy Lurker II;32923017]Thanks for your feedback.
Please allow me to explain this situation.
As most of the cases happen at hotel, it is best for hotel to investigate the cases and follow up with guest directly.
Guests may contact us if they request further assistance after hotel’s follow up or have not received reply from hotel.
Please let us know if you need further assistance.
Best Regards,
Abbey L
Specialist, Social Media
Marriott International[/QUOTE]