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Thread: Impossible to reach COPA via telephone
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Old Dec 28, 2020 | 11:23 pm
  #11  
Yolow
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Join Date: Dec 2019
Location: GRU/LIS
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Originally Posted by Flying Machine
Actually part of their change language permits you to book another flight up until the end of next year (2021) same city pairs, no change fee and the original ticket price you paid still stands (Subject to availability) Or, taking a certificate plus I believe it was a 20% bonus. Sounds like you could’ve done that all by yourself, why did they not offer a refund and what did you state to the DOT?
You are right, the bonus is +20%.

Regarding DoT, I just said that Copa canceled my flights and offers only a voucher, that I will not have the opportunity to travel the same itinerary (which was a mess to be honest but the only solution I had at that time, with 3 different cities and always connecting through PTY), nor to travel with Copa within the voucher validity. I said that I asked Copa for a reimbursement, which they refused.
The DoT action accelerated my case and gave me the benefit of that 20% bonus that Copa did not offer at the beginning.
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