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Thread: Impossible to reach COPA via telephone
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Old Dec 28, 2020 | 10:38 am
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Originally Posted by Yolow
After several attempts trying to join them by phone, I filled a DoT complain. They could not provide a refund but 2 weeks later I received a voucher with 25% bonus (fine for me as I "had" to fly COPA)
Actually part of their change language permits you to book another flight up until the end of next year (2021) same city pairs, no change fee and the original ticket price you paid still stands (Subject to availability) Or, taking a certificate plus I believe it was a 20% bonus. Sounds like you could’ve done that all by yourself, why did they not offer a refund and what did you state to the DOT?
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